Custom Sounds is not only an online store. We have 16 stores where we offer
products and installation services. In our stores, we have many display cases
and sound rooms. Many of the "Open Box" items were opened by us. We open them in
order display them for our walk-in customers. They are carefully handled as we
sell them to our in-store customers as well. In some cases we power them up in
our sound-rooms to demonstrate the products.
The open box items we sell come complete with all the parts and manuals.
Furthermore; they are sold as new products with FULL manufacturer warranty. We
will always clearly note when products are remanufactured or refurbished. This
is generally less than 0.5% of our products (less than 1%). In rare cases there
may be some light scratches from unboxing and reboxing the products. These are
generaly not easily visible and do not impact functionality whatsoever. If the
item is the last one in stock, there is a possibility that the original box may
not exist. These are generally items that cannot be repackaged due to the nature
of the original box/packaging.
WE DO NOT RESELL CUSTOMER RETURNS. ALL PRODUCTS ARE INSPECTED AND GUARANTEED.
Examples of "Open Box" items are displayed below.
Item sold in stores only
Custom Sounds follows our manufacturer's guidelines. The product you're viewing is not available for online purchase. Unfortunetaly, even if you contacted us, we will be unable to ship this item. Pricing is also unavailable online.
However, the item is available for purchase at any of our store locations. If it is not in stock, we can special order it for you. In-store purchase and pickup will be required.